Who we are
Types of data we collect
We collect information provided by you in order to communicate with you and/or to provide a service requested by you or your organisation.
Personal details (such as your name, contact detail and email address) which you provide when submitting an enquiry via our website are recorded for a period of 1 year and are used only to contact you in relation to a request for services. We only collect details which are required in order to deliver a service or to provide you with details about a service which we can provide.
Why we process Personal Data (what is the 'purpose')
'Process' means we obtain, store, update and archive data.
This includes data received via our website, through user registrations or form submissions (such as enquiry or application forms) and this data is held for the purpose of being able to deliver a service or to respond to a request made through the site.
What is the Lawful Basis for processing Personal Data?
The lawful basis for processing this data is to fulfil our legal obligations, to carry out a requested service or necessary function or to allow us to respond to information requests.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
In line with GDPR regulations, our site takes an explicit consent approach meaning that we take steps to prevent cookies being set on your computer until you have explicitly consented to them. You can block cookies by clicking on the Decline button on our site's cookie notification bar. This appears at the foot of each page and your consent can be revoked or changed at any time.
You can also activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
The cookies our site uses currently includes:
Used to distinguish users by our analytics provider Google Analytics so that we can see how people are using our site
|Google Analytics||_gid||Used to distinguish users by our analytics provider Google Analytics so that we can see how people are using our site||24 hours|
|Google Analytics||_gat_UA-*||This cookie is used to limit the collection of data on high traffic sites.||10 mins|
|Our Website||cookieconsent_status||Used to remember your cookie storage preferences||24 hours|
Storage of your information
The security of your personal information is important to us and we endeavour to keep your personal details safe at all times. We use SSL to encrypt any personal information transmitted to us via email or through this website and employ best practise methods to keep this information safe.
Whilst we strive to keep this information safe please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
Use of your information
We collect information about you in order to communicate with you and provide a service requested by you or your organisation. We will only contact you if specifically requested to do so by you or your organisation.
We will only pass on your details to third parties if specifically requested to and usually in relation to the provision of a requested service.
Links to external sites
Access to personal information
You may request to have access to the personal information we hold on you at any time and can do so by putting the request in writing to:
Donside Heating Supplies Ltd.
We may issue a small charge for this. You may ask for us to amend or delete this information at any time by contacting us at the same address or alternatively email us.
Disclosure of information to third parties
We never sell your information on to third parties.
We will not share your information with third parties for marketing purposes.
We may pass on your details to a third party but ONLY when specifically requested by you.
You have the right to:
- Be informed about the personal data we hold and why we use it
- Access a copy of your data that we hold by contacting us directly. We will acknowledge your request and supply a response within one month or sooner
- Check the information we hold about you is correct and to make corrections if not
- Have your data erased in certain circumstances
- Transfer your data to someone else if you tell us to do so and it is safe and legal to do so
- Tell us not to actively process or update your data in certain circumstances
How long is the personal data stored for?
- The storage of website enquiry data in our website database is deleted after one year (365 days).
What if you are not happy or wish to raise a concern about our data processing?
You can complain in the first instance by contacting us and we will do our best to resolve the matter. Alternatively, you can email us at v. If this fails, you can complain to the Information Commissioner at https://www.ico.org.uk/concerns, or by calling 0303 123 1113.